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CPM Self-Study Course and Exam FAQ

Frequently asked questions about the Certified Product Manager™ (CPM) Self-Study course and exam

Product FAQ

What is the recommended course of study for the Certified Product Manager (CPM) exam?

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Less than three years of Product Management experience:

and:

More than three years of Product Management experience. One of the following:

Note: you may wish to take the Optimal Product Management and Product Marketing Training Course in order to brush up on your knowledge and/or recent developments and best practices.

What is the difference between for the Certified Product Manager Online Prep Course and Exam and the Certified Product Manager Self-Study Course and Exam?

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Both of the courses thoroughly prepare you for the exam.

How long does the self-study course take to go through?

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The Certified Product Manager Self-Study Course and Exam has ten modules organized into four one day sessions. Most students take two to three hours to complete and review the modules for each day.

Can I share the self-study course with others?

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No. The course is a single user license and may not be shared with others or distributed. Doing so violates US and International copyright laws and invalidates your certification.

Exam FAQ

How do I sign up for the exam once I have completed the course?

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When you purchase a Certified Product Manager Self-Study Course and Exam from 280 Group, we generate your application for certification and send it to AIPMM. They will send you instructions on how to set up your appointment and identity verification via email. You may contact them directly at certification@aipmm.com if you have any questions. Be sure to reference your 280 Group order number for faster service.

Where can I take the exam?

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You may take the online exam wherever it is convenient for you. It is recommended that you complete the exam in a quiet location where you will not have any interruptions of internet connectivity.

How long is the exam?

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The Certified Product Manager Self-Study Course and Exam is 120 questions and you are required to have a score of 74% or higher to receive your certification. You are given up to two hours to complete the exam.

Are there any essay questions on the exams?

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The Certified Product Manager Self-Study Course and Exam has short essay questions that will require a few paragraphs to answer. The exam is provided in English and it is recommended that non-native speakers review their answers to achieve the best possible points.

Can the self-study course and exam be transferred to another person at the same company if it hasn’t been used yet?

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No. The course and exam are licensed to a specific user and may not be transferred to anyone else.

Can I take the exam without purchasing a self-study course?

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No. In order to take the exam you must have purchased the self-study course.

How do I take the exam?

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You take the Certified Product Manager Self-Study Course and Exam online.

Do I have to be an AIPMM member to take the exam?

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Yes. You must be a current AIPMM member ($125 annual fee) in order to take the test. For your convenience, the membership automatically is included when you purchase a certification prep-course and is also available on AIPMM’s website.

How far in advance should I schedule my exam?

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At least two weeks prior to your preferred exam date.

How do I schedule the online exam?

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Email certification@aipmm.com at least two weeks prior to your preferred date.

Download and Technical FAQ

What are the system requirements for the self-study course?

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The self-study courses will run on any PC or Macintosh. Unfortunately Apple does not support Flash on the iPad, so you cannot use that tablet to view the course.

Is the self-study course Mac compatible or available to view with an iPad or Android device?

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The self-study courses will ONLY work on Mac and Windows and DO NOT work on the iPad or any other devices that do not support Adobe Flash. 

I bought the Windows version – can I get a copy to use on a Mac?

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You can copy the entire folder for the product from your desktop onto a USB drive and then from the USB drive to your Mac.

I bought the Mac version – can I get a copy to use on Windows?

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You can copy the entire folder for the product from your desktop onto a USB drive and then from the USB drive to your Windows PC.

I purchased the product but haven’t received my download link.

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Immediately after your payment is verified/accepted in the purchase process you should be taken to a page with a link to download your product. Additionally, you received an email receipt for your purchase and a second email with a link to download the product(s).

If you haven’t received the email with a download link please do the following:

  1. Make sure you are checking the email account that you provided when you purchased the product.
  2. Check your junk mail/spam folder for the download link email.
  3. If you still can’t find the download email, send your purchase receipt number, name and date of purchase (from your purchase receipt) using the form at the bottom of this page. We will then send you another email with the download link.

I can’t find the product after downloading

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Our installers create a folder on your desktop with the product in it. If you do not have a folder on your desktop then check your downloads folder, find the installer and run it again. If you can’t find the installer then use the email you received with download instructions to re-download the installer and run it again.

I’ve lost or deleted my copy of the product I purchased

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If you have lost or deleted your copy of the product you purchased please locate the download email sent to you immediately after your purchase to re-download and install the product. If you cannot locate the download email, locate your original email receipt and send the order number, your name and email address using the form at the bottom of this page. We will send you a link to download another copy.

Do I get a free upgrades for products?

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Yes, all products come with unlimited lifetime upgrades for the original purchaser. If a new version with useful additional features and functionality becomes available we will email you with a link to download the new version.

How do I contact customer/technical support?

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Support is provided M-F from 9am to 5pm PST via email using the form at the bottom of this page.

Do you offer phone support?

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Sorry, no phone support is provided.

I can’t get the narrated presentation to play on my computer.

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There are several things that might cause this to happen:

  • You may not have the Adobe Flash Player installed on your computer (or may have an older version).
  • Internet Explorer may be giving you a message that looks like this, indicating that “To help protect your security Internet Explorer has restricted this web page from running…”. If this occurs click on the message and choose “Allow Blocked Content”.
  • You are not launching the file from the “Start Here” page.

Can I move the self-study folders to somewhere other than my desktop?

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You can move the folder for any of these products from the desktop to anywhere on your hard drive. IMPORTANT: Make sure you copy the ENTIRE folder to the new location.

What is the 280 Group’s refund policy for downloadable products?

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We provide downloadable evaluation versions, screen shots and other information so that you know what to expect when you purchase our products. Please make sure that you thoroughly review these before deciding to make a purchase. If you have made a purchasing error or are not satisfied we offer a 10 day money back guarantee for self-study courses.

Certification FAQ

How well recognized is the certification?

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The AIPMM certifications are very well-recognized and highly regarded around the world. As the only vendor and methodology neutral certifications they show that you truly understand the discipline of Product Management and not just one company’s particular methodology.

How does the AIPMM certification compare with others out there?

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The AIPMM certification is much more rigorous than the other certifications and is not tied to any one vendor’s methodology or way of doing things. As such it is a more valuable credential. The AIPMM test is not easy – it is designed to show that you have truly mastered the concepts of Product Management. In contrast, other certifications tend to be short and easy (multiple choice and true/false only) exams that are taken right after attending the classes. The exams are designed to show that you know how that particular company views how to perform the profession of Product Management.

How many people have earned the certifications?

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Several thousand people worldwide have earned this prestigious credential. AIPMM was formed in 1998, and every day somewhere in the world, at least two Product Managers earn their AIPMM certification.

What is the difference between the certifications that the 280 Group offers?

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  • The Certified Product Manager® (CPM) credential from the Association of International Product Marketing and Management (AIPMM) is a worldwide standard. Earning it shows that you understand both the basic and the high-level strategic functions of Product Management.
  • The Certified Product Marketing Manager® (CPMM) credential from the Association of International Product Marketing and Management (AIPMM) is a worldwide standard. Earning it shows that you understand both the basic and the high-level strategic functions of Product Marketing Management.
  • The Agile Certified Product Manager and Product Owner® (ACPMPO) credential from AIPMM shows that you understand the different types of Agile development methodologies and have a good grasp of how to apply them effectively at both a strategic and tactical level.

What are the benefits of certification for Product Managers?

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  • Advance your Product Management career
  • Get a great new job or promotion
  • Open up new opportunities in growing market
  • Increase your salary dramatically over your entire career
  • Differentiate yourself from others
  • Prove your domain mastery
  • Study at your own pace
  • Take the test at your convenience from your own computer anywhere in the world

What are the benefits of certification for Directors/VPs/Executives?

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  • Increase team skill sets and effectiveness
  • Help your employees grow their careers
  • Increase team satisfaction
  • Ensure planning efforts are geared towards profitability and the voice of the customer

What are the benefits of certification for HR Departments & Professionals?

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  • Provides employees with widely-respected credentials
  • Self-contained offerings that can be delivered in-person worldwide taken any time anywhere
  • Eliminate the need to develop your own in-house training program
  • Eliminate the cost of bringing a trainer onsite or sending attendees to training (Self-Study Course)

Can’t find your answer in our FAQ?

280 Group Customer and Technical Support is offered via e-mail by filling out the form below.

Please note that our hours are Monday – Friday, 8 am to 5 pm (Pacific Time Zone).

Sorry, but we do not offer telephone support unless first contacted via e-mail.