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CPM Online Prep Course and Exam FAQ

Frequently asked questions about the Certified Product Manager™ (CPM) certification and exam

Product FAQ

What is the recommended course of study for the Certified Product Manager Online Prep Course and Exam?

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You must have taken the Optimal Product Management and Product Marketing training course after July 2017

Where can I purchase the Certified Product Manager Online Prep Course and Exam?

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You can purchase the course here: Certified Product Manager Online Prep Course and Exam

Note: You must have completed Optimal Product Management and Product Marketing in order to take this course. If you fail to meet this requirement access will not be provided to course materials.

What is the difference between for the Certified Product Manager Online Prep Course and Exam and the Certified Product Manager Self-Study Course and Exam?

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Both of the courses thoroughly prepare you for the exam.

How long does the Certified Product Manager Online Prep Course and Exam option take to go through?

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The materials in this course will take approximately 2-4 hours to view and study. After completing the online prep course, you should review the materials from the in-person Optimal Product Management and Product Marketing course (slides with an AIPMM graphic include information to study for the exam). You are then ready to complete the CPM study guide and take the practice exam. After successfully completing the practice exam you can sign up for the certification exam (you have up to one year from purchase) and take it online from anywhere in the world on your computer.

Can I share the Certified Product Manager Online Prep Course and Exam with others?

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No. The course is a single user license and may not be shared with others or distributed. Doing so violates US and International copyright laws and invalidates your certification.

Login and Technical FAQ

How do I log into my online prep course?

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After your completion of Optimal Product Management and Product Marketing in person course your information is sent to AIPMM. AIPMM will send you an email with your login details that include your user name and a link to login to begin your course. You will be asked to create a password. Please pick a secure password that you will remember. As a reminder, your user name will be the email address used for your purchase. Login Here

What is my username?

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Your username is automatically set to the email address used at the time of purchase.

How do I reset my password when I’ve forgotten it?

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You can update your password at the login page by clicking on the text, “I’ve forgotten my username/password.” Choose the option to reset your password, and you will be sent a link to your email address to reset your password. Follow the link to complete your reset. As a reminder after five failed attempts the system will lock you out. Please email support@aipmm.com to unlock.

How do I retrieve my username?

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Your username is automatically set to your email address used at the time of purchase. It will remain that, unless you have changed it in your account settings. You can request your username from the initial login page, by clicking on the text, “I’ve forgotten my username/password.” Choose the option to retrieve your username, and you will be sent an email with your username.

What are the system requirements?

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This online prep course is best viewed on desktop or laptop computers with a fast and reliable internet connection. Materials may be reviewed on tablets or smartphones but there may be small formatting issues with the text. You can use both PC and Macintosh computers. You will need to have internet access to login via your laptop, desktop or tablet. The official minimum system requirements for computers are:

  • A fast and reliable internet connection
  • Web browser:
    • Internet Explorer 8+
    • Firefox 2+
    • Safari on Mac 1.2+
    • Google Chrome
  • Javascript and Cookies enabled
  • While not a requirement, class material is best viewed using a minimum screen resolution of 1024×768

Can I use my smartphone for the online prep course?

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This online course is primarily designed for viewing on a laptop, desktop, or tablet. You can review the material and listen to the audio with your smartphone. Not all screen content may be shown correctly and you may not have the interactive course features.

How do I contact customer/technical support?

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  • 280 Group Support is provided M-F from 9am to 5pm PST via email: support@280group.com. You can also use the contact form at the bottom of the page.
  • AIPMM Support is available online: https://aipmm.com/support/

Do you offer phone support?

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Sorry, no phone support is provided.

What is the 280 Group’s refund policy for online products?

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If you have made a purchasing error or are not satisfied, we offer a 10 day money back guarantee from the date of purchase.

Exam FAQ

How do I sign up for the exam once I have completed the course?

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The last module in the online prep course has a link to AIPMM’s scheduling site. Additionally, you may email them directly at certification@aipmm.com to schedule. You may need the following information to register for a time slot with AIPMM:

  • Your AIPMM login name
  • Educational Coursework Completed: OPM In-Person/Self-Study
  • Date of purchase: It doesn’t have to be exact since 280 Group has already sent them your details.
  • Order number: At the time of writing, this just needs a number. Any number.

Depending on the time of year, pre-exam dates and exam dates are typically scheduled two weeks from the request date.

Where can I take the exam?

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You may take the online exam on your own computer with a fast and reliable internet connection wherever it is convenient for you. It is recommended that you complete the exam in a quiet location where you will not have any interruptions of internet connectivity.

How long is the exam?

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The Certified Product Manager Online Prep Course and Exam has 120 multiple choice and True/False questions. You are required to have a score of 74% or higher to receive your certification. You are given up to two hours to complete the exam.

Are there any essay questions on the exams?

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No. There are no essay questions in the Certified Product Manager Online Prep Course and Exam.

Can the online prep course and exam be transferred to another person at the same company if it hasn’t been used yet?

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No. The course and exam are licensed to a specific user and may not be transferred to anyone else.

Can I take the exam without buying the Certified Product Manager Online Prep Course and Exam and taking the Optimal Product Management and Product Marketing course?

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No. In order to take the exam you must have purchased the online prep course.

How do I take the exam?

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You take the Certified Product Manager Online Prep Course and Exam online.

Do I have to be an AIPMM member to take the exam?

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Yes. You must be a current AIPMM member ($125 annual fee) in order to take the test. For your convenience, the membership automatically is included when you purchase your course. It is also available on AIPMM’s website.

How far in advance should I schedule my exam?

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At least two weeks prior to your preferred exam date.

Certification FAQ

How well recognized is the certification?

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The AIPMM certifications are very well-recognized and highly regarded around the world. As the only vendor and methodology neutral certifications they show that you truly understand the discipline of Product Management and not just one company’s particular methodology.

How does the AIPMM certification compare with others out there?

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The AIPMM certification is much more rigorous than the other certifications and is not tied to any one vendor’s methodology or way of doing things. As such it is a more valuable credential. The AIPMM test is not easy – it is designed to show that you have truly mastered the concepts of Product Management. In contrast, other certifications tend to be short and easy (multiple choice and true/false only) exams that are taken right after attending the classes. The exams are designed to show that you know how that particular company views how to perform the profession of Product Management.

How many people have earned the certifications?

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Several thousand people worldwide have earned this prestigious credential. AIPMM was formed in 1998, and every day somewhere in the world, at least two Product Managers earn their AIPMM certification.

What is the difference between the certifications that the 280 Group offers?

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  • The Certified Product Manager® (CPM) credential from the Association of International Product Marketing and Management (AIPMM) is a worldwide standard. Earning it shows that you understand both the basic and the high-level strategic functions of Product Management.
  • The Certified Product Marketing Manager® (CPMM) credential from the Association of International Product Marketing and Management (AIPMM) is a worldwide standard. Earning it shows that you understand both the basic and the high-level strategic functions of Product Marketing Management.
  • The Agile Certified Product Manager and Product Owner® (ACPMPO) credential from AIPMM shows that you understand the different types of Agile development methodologies and have a good grasp of how to apply them effectively at both a strategic and tactical level.

What are the benefits of certification for Product Managers?

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  • Advance your Product Management career
  • Get a great new job or promotion
  • Open up new opportunities in growing market
  • Increase your salary dramatically over your entire career
  • Differentiate yourself from others
  • Prove your domain mastery
  • Study at your own pace
  • Take the test at your convenience from your own computer anywhere in the world

What are the benefits of certification for Directors/VPs/Executives?

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  • Increase team skill sets and effectiveness
  • Help your employees grow their careers
  • Increase team satisfaction
  • Ensure planning efforts are geared towards profitability and the voice of the customer

What are the benefits of certification for HR Departments & Professionals?

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  • Provides employees with widely-respected credentials
  • Self-contained offerings that can be delivered in-person worldwide taken any time anywhere
  • Eliminate the need to develop your own in-house training program

Can’t find your answer in our FAQ?

280 Group Customer and Technical Support is offered via e-mail by filling out the form below.

Please note that our hours are Monday – Friday, 8 am to 5 pm (Pacific Time Zone).

Sorry, but we do not offer telephone support unless first contacted via e-mail.