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Online Course and Certification FAQ

Frequently asked questions about Online Courses and Certification Exams

Online Courses FAQ

When am I able to access the online course?
You are sent an email with your login details that include your user name and a link to login, and you can begin your online course. You will be asked to create a password. Please pick a secure password that you will remember. As a reminder, your user name will be the email address used for your purchase. Login url: https://280group.litmos.com
Is the course tax deductible?
For individuals living and working in the United States, you may be eligible to deduct the cost of our training courses under Work-Related Education Expenses. To qualify for a tax deduction, you must be paying out of pocket and taking our courses to improve your skills required at your current job, and not to qualify for a new trade or business. Please refer to the IRS website for more information and always consult with a tax advisor as 280 Group does not give tax advice. If you are living and working outside of the United States, you will need to refer to your local tax laws.
Do you offer financing or payment plans?
Yes! We’ve partnered with Affirm to offer easy monthly payments with no hidden fees. Learn now, pay later with Affirm. Learn more

Currently financing is only available for US residents as per Affirm’s guidelines

What is the difference between the online and in-person courses?
The online course and in-person training thoroughly prepare you for the certification exam and cover the same material. The in-person course gives you the ability to ask questions directly to the instructor. Group exercises and in-depth discussions enhance learning and retention. The online course materials can be reviewed as many times as you like. It also includes exercises, practice exams and gives you up to one year to study and take the certification exam. If you take the in-person training you will also receive access to the online course.
Can I share the online course with others?
No. The course is a single user license and may not be shared with others or distributed. Doing so violates U.S. and International copyright laws and invalidates your certification.
How do I get a certificate of completion?
When you complete and successfully pass your certification exam, AIPMM will mail your certification credential to the mailing address from your order. Be sure to provide the correct shipping address to AIPMM to ensure delivery.
Where are the online course handouts located?
The handouts are on the Additional References tab for you to view, and or download.

additional handouts online courses
What is the 280 Group’s refund policy for downloadable products and the online courses?
We provide video summaries of the online course, and other information so that you know what to expect when you purchase the online course. Please make sure that you thoroughly review these before deciding to make a purchase. We provide refunds for the Product Management Lifecycle Toolkit, the Product Management Office and the online course. If you have made a purchasing error or are not satisfied we offer a 10 day money back guarantee.

How do I request a refund?
All refund requests for our toolkits and online courses must be received within 10 days of purchase. Contact us via the form on this page if you want to request a refund. Please allow two business days for processing. Please see our training course policy on each product page for refund details.

 

Certified Product Manager – Online Course and Exam

How long is the Certified Product Manager - Online Course and Exam?
The Certified Product Manager – Online Course and Exam takes 15-20 hours to complete the online course, exercises and then study for the certification exam. Most students complete the course and the exam within a four-week period.
How long is the certification exam?
The Certified Product Manager Online Exam has 120 multiple choice and True/False questions. You are required to have a score of 74% or higher to receive your certification. You are given up to two hours to complete the exam.
What is the recommended path for certification?
In-Person
Optimal Product Management and Product Marketing Training plus Certified Product Manager – Online Course and Exam (included with in-person training)

Online
Certified Product Manager – Online Course and Exam (self-paced online course and certification exam).

Do I have to be in Product Management to benefit from the Online Courses and Certification?
No. If you want to move into Product Management, or your job requires significant interaction with Product Management, you will also benefit from this course.

 

Certified Product Marketing Manager – Online Course and Exam

How long is the Certified Product Marketing Manager - Online Course and Exam?
The Certified Product Marketing Manager – Online Course and Exam takes 15-20 hours to complete the online course, exercises and then study for the certification exam. Most students complete the course and the exam within a four-week period.
How long is the certification exam?
The Certified Product Marketing Manager Online Exam has 120 multiple choice and True/False questions. You are required to have a score of 74% or higher to receive your certification. You are given up to two hours to complete the exam.
What is the recommended path for certification?
In-Person
Optimal Product Management and Product Marketing Training plus Certified Product Marketing Manager – Online Course and Exam (included with in-person training). Students may choose to receive this online course and product marketing certification OR the Certified Product Manager – Online Course and Exam. To receive the Certified Product Marketing Manager – Online Course and Exam with in-person training please email us at support@280group.com.

Online
Certified Product Marketing Manager – Online Course and Exam (self-paced online course and certification exam).

Do I have to be in Product Marketing to benefit from the Online Courses and Certification?
No. If you want to move into Product Marketing, or your job requires significant interaction with Product Marketing, you will also benefit from this course.

 

Agile Certified Product Manager and Product Owner – Online Course and Exam

How long is the Agile Certified Product Manager and Product Owner – Online Course and Exam?
The Agile Certified Product Manager and Product Owner – Online Course and Exam takes 10-15 hours to complete the online modules, exercises and then study for the certification exam. Most students complete the course and the exam within a four-week period.
What is the recommended path for certification?
Do I have to be a Product Manager or Product Owner to benefit from the training courses?
No. If you want to move into a Product Manager/Product Owner role or your job requires significant interaction with Product Management, you will also benefit from this course.

How long is the certification exam?
The Agile Certified Product Manager and Product Owner Online Exam has 60 multiple-choice questions and you are required to have a score of 74% or higher to receive your certification. The exam is 45 minutes long.

 

Login and Technical FAQ

How do I log into my online course?
After your purchase, you are sent an email with your login details. This includes your user name and a link to login and begin your course. You will be asked to create a password. Please pick a secure password that you will remember. As a reminder, your user name will be the email address used for your purchase. Login url: https://280group.litmos.com
What is my username?
Your username is automatically set to the email address used at the time of purchase.
How do I reset my password when I’ve forgotten it?
You can update your password at the login screen: https://280group.litmos.com by clicking on the text, “I’ve forgotten my username/password.” Choose the option to reset your password, and you will be sent a link to your email address to reset your password. Follow the link to complete your reset. As a reminder after five failed attempts the system will lock you out. Please email support@280group.com to unlock. We provide support from 8am to 5pm PST, M-F.
How do I retrieve my username?
Your username is automatically set to your email address used at the time of purchase. It will remain that, unless you have changed it in your account settings. You can request your username from the initial login page: https://280group.litmos.com, by clicking on the text, “I’ve forgotten my username/password.” Choose the option to retrieve your username, and you will be sent an email with your username.
I have not received the email with my login credentials.
At times the email is filtered into the Spam/Junk folder as they are sent through Litmos, which is our online platform. The login URL is https://280group.litmos.com. Your user name is the email address used at the time of purchase. You will be asked to create a password. Please pick a secure password that you will remember.
What are the system requirements?
This online course is best viewed on desktop or laptop computers with a fast and reliable internet connection. Materials may be reviewed on tablets or smartphones but there may be small formatting issues with the text. You can use both PC and Macintosh computers. You will need to have internet access to login via your laptop, desktop or tablet. The official minimum system requirements for computers are:

  • A fast and reliable internet connection
  • Web browser: Internet Explorer 8+, Firefox 2+, Safari on Mac 1.2+, Google Chrome
  • Javascript and Cookies enabled
  • While not a requirement, class material is best viewed using a minimum screen resolution of 1024×768
Can I use my smartphone for the online course?
This online course is primarily designed to be viewed on a laptop, desktop, or tablet. You can review the material and listen to the audio with your smartphone. Not all screen content may be shown correctly and you may not have the interactive course features.
How do I contact customer/technical support?
Do you offer phone support?
Sorry, no phone support is provided.

 

Certification Exam FAQ

How do I take the exam?
You take the exam online.
Where can I take the exam?
You may take the certification exam on your own computer with a fast and reliable internet connection wherever it is convenient for you. It is recommended that you complete the exam in a quiet location where you will not have any interruptions of internet connectivity.
How do I schedule my certification exam with AIPMM?
To schedule your certification exam, you must first schedule your exam pre-call with AIPMM. The last module in the online course has a link to AIPMM’s scheduling site. Additionally, you may email them directly at certification@aipmm.com to schedule. Depending on the time of year, pre-call dates and certification exam dates are typically scheduled two weeks from the request date. Upon completing your certification exam pre-call, you will schedule your exam with AIPMM.

 

You will need the following information to register for an exam pre-call time slot with AIPMM:

  • First/Last Name
  • Email
  • Phone
  • Educational Coursework Completed: Be sure to click on the correct online course you are scheduling the exam for. Select from one of the following items depending on which course you take: CPM Online – Course and Exam, CPMM Online – Course and Exam, or APMPO In-Person, ACPMPO Online – Course and Exam
  • Course or Toolkit Order Number: The order number is on your 280 Group order confirmation. Should you not have access to these details, you may input any number.
  • Date Purchased: It doesn’t have to be exact since 280 Group has already sent them your details.
  • AIPMM Membership Date: AIPMM sends an email confirming your AIPMM membership. Use the information in this email to help you complete the form. If you cannot find the email, check your Junk email folder.
  • Career Experience
How do I access my AIPMM Membership?
When you purchase the online course, we generate your application for certification and send it to AIPMM. They will email your login credentials with your one-year AIPMM Membership details.
Do I have to renew my certification each year?
No, you are not required to test yearly or pay a fee to renew your certification.
Are there any essay questions on the exams?
No. There are no essay questions in the certification exam.
Can the online course and certification exam be transferred to another person at the same company if it hasn’t been used yet?
No. The online course and certification exam is a single user license and may not be shared with others or distributed. Doing so violates U.S. and International copyright laws and invalidates your certification.
Can I take the exam without buying the online course?
No. In order to take the exam you must have purchased the online course.
What is the pass rate for the exam?
Virtually everyone who follows the recommended study program passes the exam.
Do I have to be an AIPMM member to take the exam?
Yes. You must be a current AIPMM member ($125 annual fee) in order to take the exam. For your convenience, the membership automatically is included when you purchase your course.
How far in advance should I schedule my exam?
At least two weeks prior to your preferred exam date.
What is the cost to take the exam should I not pass?
You are provided two attempts to earn your certification, this is included with your online course. If you are not successful in the two exam attempts, there is a fee to take the exam. The cost is $520 and it includes the exam, and a one-year extension to your AIPMM Membership.

How do I find my online course once I’ve completed the quiz?
Some of our online courses have two parts, once you have completed the first half and taken the quiz you will be able to locate your online course through the Course Library by clicking on “Recently Viewed and/or Achievements.”

 

AIPMM Certification FAQ

How well recognized is the certification?
The AIPMM certifications are very well-recognized and highly regarded around the world. As the only vendor and methodology neutral certifications they show that you truly understand the discipline of Product Management, and not just one company’s particular methodology.
How does the AIPMM certification compare with others out there?
The AIPMM certification is much more rigorous than the other certifications and is not tied to any one vendor’s methodology or way of doing things. As such, it is a more valuable credential. The AIPMM test is not easy – it is designed to show that you have truly mastered the concepts of Product Management. In contrast, other certifications tend to be short and easy that are taken right after attending the classes.
How many people have earned the certifications?
Several thousand people worldwide have earned this prestigious credential. AIPMM was formed in 1998, and every day somewhere in the world, at least two Product Managers earn their AIPMM certification.
What is the difference between the certifications that the 280 Group offers?
  • Certified Product Manager® (CPM) credential from the AIPMM is a worldwide standard. Earning it shows that you understand both the basic and the high-level strategic functions of Product Management.
  • Certified Product Marketing Manager® (CPMM) credential from AIPMM is a worldwide standard. Earning it shows that you understand both the basic and the high-level strategic functions of Product Marketing Management.
  • Agile Certified Product Manager and Product Owner® (ACPMPO) credential from AIPMM shows that you understand the different types of Agile development methodologies and have a good grasp of how to apply them effectively at both a strategic and tactical level.

 

Contact Support

If you are having problems with your purchase and cannot find the answer above, please fill out this form so that we may help remedy the situation as soon as possible.

280 Group Customer and Technical Support is offered via e-mail by filling out this form.

Please note that our hours are Monday – Friday, 8 am to 5 pm (Pacific Time Zone).

Sorry, but we do not offer telephone support unless first contacted via e-mail.

 

280 Group Customer and Technical Support
is offered via e-mail by filling out this form.