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Support and FAQ

Please refer to the sections below for frequently asked questions about our training and products. If you cannot find an answer to your question, contact support on the FAQ page.

Online Course and Certification Exam FAQ

  • Online Courses
  • Certified Product Manager – Online Course and Exam
  • Certified Product Marketing Manager – Online Course and Exam
  • Agile Certified Product Manager and Product Owner – Online Course and Exam
  • Certified Product Manager – Virtual Instructor Review
  • Login and Technical
  • Certification Exam

In-Person Training FAQ

  • Training Locations and Logistics
  • Optimal Product Management and Product Marketing
  • Agile for Product Managers and Product Owners

Affirm Financing FAQ

  • How Does Affirm Work
  • Interest Rates and Fees
  • Making Payments and Refunds

Toolkits and Templates FAQ

  • Downloads and Install
  • Single or Multi-user Licensing Information
  • Lost or Deleted Files

Contact Support

280 Group Customer and Technical Support is offered via e-mail by filling out the form the relevant FAQ page.

Please note that our hours are Monday – Friday, 8 am to 5 pm (Pacific Time Zone).

Sorry, but we do not offer telephone support unless first contacted via e-mail.