If you haven’t received the email with a download link please do the following:
- Make sure you are checking the email account that you provided when you purchased the product.
- Check your junk mail/spam folder for the download link email.
- If you still can’t find the download email, send your purchase receipt number, name and date of purchase (from your purchase receipt) using the form at the bottom of this page. We will then send you another email with the download link.
- You may not have the Adobe Flash Player installed on your computer (or may have an older version).
- Internet Explorer may be giving you a message that looks like this, indicating that “To help protect your security Internet Explorer has restricted this web page from running…”. If this occurs click on the message and choose “Allow Blocked Content”.
- You are not launching the file from the “Start Here” page.
You may return the item within 30 days from the order date for a full refund of the purchase price, minus any currency exchange fees. We hope you understand that this policy only applies if you have not attempted to take an associated exam and have not made significant progress with the course. If 30 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.
Refunds for self-study online courses are subject to verification through our partner that the associated exam has not been attempted or completed.
All refund requests must be made in writing to firstname.lastname@example.org. Please allow two business days for processing once your request has been made. Refunds are issued Monday through Friday, during regular business hours.
Product Management Lifecycle
Product Management Office Professional
If you are having problems with your purchase and cannot find the answer above, please fill out this form so that we may help remedy the situation as soon as possible.
280 Group Customer and Technical Support is offered via e-mail by filling out this form.
Please note that our hours are Monday – Friday, 8 am to 5 pm (Pacific Time Zone).
Sorry, but we do not offer telephone support unless first contacted via e-mail.