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Toolkits and Templates FAQ

Toolkits FAQ

What type of files are the templates?
How do I purchase an individual toolkit?
Can I make modifications to the toolkit files, such as adding my company logo?
I bought the Windows version – can I get a copy to use on a Mac?
I bought the Mac version – can I get a copy to use on Windows?
I purchased the product but haven’t received my download link.
I can’t find the product after downloading
I’ve lost or deleted my copy of the product I purchased
Do I get a free upgrades for products?
How do I contact customer/technical support?
Do you offer phone support?
I can’t get the narrated presentation to play on my computer.
Are the toolkits Mac compatible or available to view with an iPad or Android device?
Can I move the toolkits or Product Management Office folders to somewhere other than my desktop?

 

Refund

What is the 280 Group’s refund policy for downloadable products?

 

Product Management Lifecycle

What is included with the PM Lifecycle Toolkit?

 

Product Management Office Professional

What is included with the Product Management Office Professional?

 

Licensing

Is the toolkit a single-user license, and may I distribute it to others?
Are there multi-user licenses and volume discounts available for the toolkits?

 

Contact Support

If you are having problems with your purchase and cannot find the answer above, please fill out this form so that we may help remedy the situation as soon as possible.

280 Group Customer and Technical Support is offered via e-mail by filling out this form.

Please note that our hours are Monday – Friday, 8 am to 5 pm (Pacific Time Zone).

Sorry, but we do not offer telephone support unless first contacted via e-mail.

 

280 Group Customer and Technical Support
is offered via e-mail by filling out this form.