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Toolkits and Self-Study FAQ

Frequently Asked Questions about our Toolkits and Self-Study Courses

How can I purchase the Toolkits?

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You may purchase the Toolkits with VISA, Mastercard, or American Express via our secure merchant interface by clicking on the “Add to cart” button on any of the toolkit pages.

Is the toolkit a single-user license, and may I distribute it to others?

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All of the toolkits are covered by a single-user license (the same as software applications). This allows you to use the toolkits for your own work and to distribute your own modified versions of the documents. You may not distribute the toolkits or files contained within them to others for their use — they must-purchase their own copy.

Multi-user and site licenses are available.  Please contact Sales for further details.

Are there multi-user licenses and volume discounts available for the toolkits?

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Yes, multi-user licenses and volume discounts are available for all of the toolkits when you purchase five or more copies. To find out pricing for your situation, please contact our sales group and let us know how many copies you would like to purchase, and we’ll provide you with a quote.

Can I make modifications to the toolkit files, such as adding my company logo?

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You may remove the 280 Group logo and put your own team/product/company logo in place of it. However, the 280 Group and other copyright information may not be removed.

I purchased the product but haven’t received my download link.

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Immediately after your payment is verified/accepted in the purchase process you should be taken to a page with a link to download your product. Additionally, you should receive an email receipt for your purchase and a second email with a link to download the product(s).

If you haven’t received the email with a download link please do the following:

  1. Make sure you are checking the email account that you provided when you purchased the product.
  2. Check your junk mail/spam folder for the download link email.
  3. If you still can’t find the download email, send your purchase receipt email (or name and date of purchase) using the form at the bottom of this page. We will then send you another email with the download link.

What should I do if I can’t download and/or install my products?

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At times company IT departments block access to Yousendit (now called Hightail), which is the platform we use for delivery of several of our products due to their large file size.  Try the following:

  • Have your IT department unlock Yousendit/Hightail
  • Use a different network to download the product (outside the firewall)

What should I do if the password isn’t working?

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If you are copying and pasting the password, make sure there isn’t a space or an extra space at the end when you have selected the password.  Double-check the manual input of typing the password.

I receive a WinZip error message that Windows cannot find C:\documents…

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Sometimes WinZip can’t open the file if it is nested too deeply in folders — the path is too long (Windows only support 256 characters). To open your zip file put it on your desktop and unzip it from there.

I can’t find the product file after downloading?

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Most likely if the file has been put in your “downloads” folder, on your desktop, or accidentally been filed on your temporary download folder. If you aren’t able to find after checking the above locations, please download a second time and save it directly to your desktop.

The file folder and its contents will be created in the same location where you downloaded the file. If you cannot find it then most likely the file has been put in your downloads folder, on your desktop or accidentally been filed on your temporary download folder. A computer search for your product name will help identify where the file was stored on your hard drive. Once located, it can be moved to a new location of your choice. If you aren’t able to find the product file after checking the above locations, please download a second time and save it directly to your desktop.

I can’t unzip the toolkit or open specific files after downloading.

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If you are having problems opening/unzipping the toolkit after you have downloaded it, please do the following steps (in order of importance):

  1. Make sure the toolkit file is on your desktop (if it is in a nested folder with a long name Winzip may not be able to unzip it due to Windows path name character number limitations of 256 characters.)
  2. Right click on the files and select “Extract to here” – this should create a folder on your desktop with all of the toolkit files.
  3. Try downloading the file again using your download link, then follow the process outlined in the previous step.

If the above instructions don’t work, use the following instructions to unzip the file (based on your operating system):

Mac OSX 10.3 or later have a built in utility that opens zip files.

Open “Finder” and navigate to the Zip file you wish to unzip.

Double-click the file you wish to unzip.

The files contained within the Zip file will be automatically unzipped into the same folder as the original zip file.

If you don’t have the utility installed several programs are available such as StuffIt Expander and 7-zip

Windows 7, Vista or XP

Locate the compressed folder that you want to extract files or folders from.

Extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.

Some of the files appear to be missing or corrupted.

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There is a bug in WinZip that causes it to occasionally not unzip all of the files correctly. To solve this problem make sure the toolkit zip file is on your desktop (if it is in a nested folder with a long name Winzip may not be able to unzip it due to Windows pathname character number limitations of 256 characters.) Right click on the files and select “Extract to here” to extract the files again. This should create a folder on your desktop with all of the toolkit files.

I can’t open certain files within the toolkit

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Some of the files in the toolkit have exceptionally long names, which leads to the same problem described in the question above when opening them from the toolkit “Start Here” html main page.

To open the files:

  • Put the main toolkit folder on your desktop and open the files through the html page
  • You can also navigate through the folders and open the files each separately by double clicking on them.

I’ve lost or deleted my copy of the toolkit

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If you have lost or deleted your copy of the toolkit and you would like to request a new copy please locate your original email receipt and send it using the form at the bottom of this page. We will send you a link to download another copy.

My download link is no longer active.

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The download links that are provided are good for 24 hours from the time of purchase. If your link is no longer active and you have not downloaded the product already locate your original email receipt and send it using the form at the bottom of this page and we will send you a new download link.

Will I receive a hard copy of the toolkit in the mail?

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No – the Toolkit is sold as an electronic download only. You should have received the link immediately after purchase. If you were for some reason unable to download or lost the link locate your original email receipt and send it using the form at the bottom of this page  and we will send you another download link.

How do I get a free upgrades for products?

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If you have purchased a product that includes free updates or you have purchased the “Updates for Life and Download Protection” option you will be automatically notified when new versions are made available to you.

How do I contact customer/technical support?

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Support is provided M-F from 9am to 5pm PST via email using the form at the top of this page.

Do you offer phone support?

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Sorry, no phone support is provided.

I can’t get the narrated presentation to play on my computer.

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There are several things that might cause this to happen:

  • The zip files may not have extracted correctly (see question above about how to solve this).
  • You may not have the Adobe Flash Player installed on your computer (or may have an older version).
  • Internet Explorer may be giving you a message that looks like this, indicating that “To help protect your security Internet Explorer has restricted this web page from running…”. If this occurs click on the message and choose “Allow Blocked Content”.
  • The file may not be launching correctly from the “Start Here” HTML page. If this is the case do the following:
  • For the Product Roadmap Toolkit go to the folder: PRTK 1.0\Product Roadmap Toolkit\Seminar Files\PRTK Compelling Product Roadmaps and double click on the file labeled “start”.
  • For the Product Launch Toolkit go to the folder: PLTK 1.0\Product Launch Toolkit\Presentation and double click on the file labeled “start”.
  • For the Beta Program Toolkit go to the folder: BPTK 1.0\Beta Program Toolkit and double click on the file labeled “Beta Program Seminar”.
  • For the Developer Program Toolkit go to the folder: DPTK 1.0\Developer Program Toolkit\Seminar Files and double click on the file named “start”.

What is the 280 Group’s refund policy for downloadable products?

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We provide downloadable evaluation versions, screen shots and other information so that you know what to expect when you purchase our products. Please make sure that you thoroughly review these before deciding to make a purchase. We provide refunds for the toolkits, PM Office, CPM, CPMM and ACPM Self-Study courses. If you have made a purchasing error or are not satisfied we offer a 10 day money back guarantee.

Are the toolkits Mac compatible or available to view with an iPad or Android device?

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The toolkits use industry-standard formats including HTML, Flash, Acrobat (PDF) and Microsoft Office (Word, PowerPoint, Excel). All templates are in Microsoft Office format. Training presentations are in Flash format and can be used on Windows or Macintosh computers running IE 6 or 7, FireFox, Chrome or Safari browsers. NOTE: since the iPad does not support flash you cannot run the training presentations from the toolkits or the self-study courses on them. For the narrated presentations we recommend that you update your flash player to the most current version for best results.

What are the system requirements for the Self-Study Courses?

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The Self-Study Courses will run on any PC or Macintosh. Unfortunately Apples does not support Flash on the iPad so you cannot use that tablet to view the course. Note: if you have a webcam, you will have more flexibility over the dates and time you can complete the exam.
If you are having problems with your purchase and cannot find the answer above, please fill out this form so that we may help remedy the situation as soon as possible.

280 Group Customer and Technical Support is offered via e-mail by filling out the form below.

Please note that our hours are Monday – Friday, 8 am to 5 pm (Pacific Time Zone).

Sorry, but we do not offer telephone support unless first contacted via e-mail.